Ella support guide
Ella FAQ
Quick answers about Ella, Umbrella Journal's chat-first app experience for guided, supportive conversations.
I cannot sleep because my thoughts keep racing.
Let us do a quick brain dump, then pick one small wind-down step.
Okay, I can start with that.
Getting started
Start here if you want the quick version of what Ella is and what people usually use it for.
What is Ella?
Ella is a chat-first product experience within Umbrella Journal. It focuses on guided conversation, daily check-ins,
and reflection tools to help users work through hard moments and build healthier thinking patterns over time.
What can I use Ella for?
Ella currently supports topic-based conversations for areas like anxiety, stress, relationships, sleep, motivation,
and self-worth. It also includes previous chat history, check-ins, and insights.
Safety and privacy
These are the most important boundaries to understand before using Ella as a support tool.
Does Ella replace therapy or medical care?
No. Ella is for support and reflection and does not replace emergency care, diagnosis, psychotherapy, or medical treatment.
For urgent risk or crisis, contact local emergency services immediately.
How does privacy work in Ella?
Ella follows Umbrella Journal privacy practices with app-specific details. For official terms, review the
Ella Privacy Supplement,
Ella Terms Supplement, and
Medical Disclaimer.
Access and help
Use this section when you need the install links or want to know where to go next.
Where can I download Ella?
Use the App Store and Google Play buttons in the header card above. If you need help accessing Ella, email
help@umbrellajournal.ca.
Still need help?
Read the full Ella page for screenshots and feature details, or contact us directly if you need help getting access.